Analytics

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Objective

View general tenant usage and activity metrics.

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Access

Sidebar -> Analytics Path: /app//analytics

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Roles

• owner, admin

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Overview

• Total Agents (and assets)
• Knowledge Assets (Documents and SQL tables)
• Email Volume (pending, sent)
• Conversations (WhatsApp and Web Chat)

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Summary by channel

• Email: pending, ready for review, sent.
• WhatsApp: conversations and recent messages.
• Web Chat: active conversations and agents.

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Recent activity

• Recent emails
• Recent WhatsApp messages

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Good practices

• Use Analytics to validate the impact of automations.
• Check pending review peaks in Email.

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Screenshot